Global Delivery Centre Transition Manager

1 week ago


Chennai, Tamil Nadu, India Riverforest Connections Private Limited Full time

 Job Title: Global Delivery Centre Transition Manager

 

Responsibilities:

  • The Transition Manager will support transitions into the Front Office Support space.
  • Support the Head in transitioning and stabilizing the various processes at Riverforest Connections Private Limited.
  • Ensure transitions are executed in line with the approved Transition Methodology & Governance.
  • Organize calls to agree on various project deliverables, track statuses, publish MI, and provide post-golive support as appropriate.
  • Assist in the production of the Project/Programme Forum papers, Programme Board agendas, and other reporting activities.
  • Ensure all Project/Programme Forum papers, Programme Board agendas, and communications to stakeholders are prepared to a high standard on a timely basis.
  • Set up Project KickOff calls to:
  • Provide an overview of the Transition Methodology.
  • Explain the Transition Methodology and qualifiers; share project artefacts.
  • Agree on governance to be followed and meeting frequencies.
  • Agree on key documentation & signoffs to be submitted by the Project team at each phase for control & audit management.
  • Act as Toll Gatekeeper during various phases of the transition.
  • Ensure all Risk Assumptions, Issues & Dependencies (RAID) are identified and addressed promptly and if necessary escalated on a timely basis.
  • Proactively maintain the initiative RAID log and assist Business Project managers and work stream leads in the management and resolution of issues and risks.
  • Review compliance to Transition Governance by defining documentation & signoff requirements.
  • Ensure management of Milestone and project data in core tools (SharePoint Shared drives, etc.).


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