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ServiceNow Expert Implementer

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Gurgaon, Haryana, India beBeeServiceNow Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: ServiceNow Consultant

Key Responsibilities :

  • Lead and execute end-to-end ServiceNow implementations by translating business requirements into robust, scalable solutions.
  • Design and deliver complex ServiceNow solutions across Strategic Portfolio Management (SPM) and Enterprise Architecture (EA) modules.
  • Work closely with stakeholders to define demand, project, and resource management strategies.
  • Implement APM (Application Portfolio Management) and business capability modeling for enterprise architecture alignment.
  • Customize workflows, dashboards, and reporting aligned to business objectives.
  • Ensure compliance with platform best practices, data models (e.g., CSDM), and governance standards.
  • Mentor junior developers and support cross-functional ServiceNow initiatives.

Must-Have Skills :

  • 8 to 12 years of experience working on the ServiceNow platform.
  • Hands-on implementation experience in SPM modules: Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Delivery.
  • Strong expertise in EA modules: Application Portfolio Management (APM), Technology Portfolio, Business Capability Mapping.
  • Strong communication skills and ability to engage with senior business stakeholder.

Good to Have Skills :

  • Working knowledge of CSDM (Common Service Data Model) and its integration with CMDB.
  • Familiarity with ServiceNow platform architecture, data modeling, and configuration best practices.
  • Understanding of ITIL frameworks and enterprise IT governance.

Certifications (Preferred)

  • ServiceNow CSA (Certified System Administrator).
  • CIS in SPM / APM / PPM.