
ServiceNow Expert Implementer
5 days ago
Key Responsibilities :
- Lead and execute end-to-end ServiceNow implementations by translating business requirements into robust, scalable solutions.
- Design and deliver complex ServiceNow solutions across Strategic Portfolio Management (SPM) and Enterprise Architecture (EA) modules.
- Work closely with stakeholders to define demand, project, and resource management strategies.
- Implement APM (Application Portfolio Management) and business capability modeling for enterprise architecture alignment.
- Customize workflows, dashboards, and reporting aligned to business objectives.
- Ensure compliance with platform best practices, data models (e.g., CSDM), and governance standards.
- Mentor junior developers and support cross-functional ServiceNow initiatives.
Must-Have Skills :
- 8 to 12 years of experience working on the ServiceNow platform.
- Hands-on implementation experience in SPM modules: Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Delivery.
- Strong expertise in EA modules: Application Portfolio Management (APM), Technology Portfolio, Business Capability Mapping.
- Strong communication skills and ability to engage with senior business stakeholder.
Good to Have Skills :
- Working knowledge of CSDM (Common Service Data Model) and its integration with CMDB.
- Familiarity with ServiceNow platform architecture, data modeling, and configuration best practices.
- Understanding of ITIL frameworks and enterprise IT governance.
Certifications (Preferred)
- ServiceNow CSA (Certified System Administrator).
- CIS in SPM / APM / PPM.
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