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1 week ago
Knowledge Transfer Specialist
">This role is focused on driving knowledge-sharing excellence across the organization, ensuring critical process knowledge is captured, standardized, and effectively disseminated. The successful candidate will design and implement a comprehensive roadmap for knowledge transfer and management, collaborating with various stakeholders to identify skill gaps and training needs.
">- Design and implement a knowledge transfer strategy that aligns with business objectives
- Develop and maintain training content, manuals, and e-learning modules for various systems and platforms
- Conduct engaging training sessions for new hires, upskilling, and process changes
- Track training effectiveness through assessments and feedback
- Establish a structured review cycle to keep training materials aligned with system updates and process changes
Key Skills:
">- 6+ years of experience in Shared Services Organization/GBS/GCC, with 3+ years in training or learning & development roles
- Exceptional understanding of critical success factors for GBS as a reliable, effective, and efficient business service provider
- Familiarity with compliance, audit requirements, and internal controls
- Strong working knowledge of Oracle Financials, MSD, and Invevo platforms
- Experience with Learning Management Systems (LMS) and e-learning tools
- Solid history of designing and delivering training programs for systems and processes
- Strong analytical skills to assess training effectiveness and drive continuous improvement
Requirements:
">- Bachelor's/Master's degree HR/Training (Finance/Accounts is a plus)
- CPTM/ATD Certification
- Certification like Dynamics 365 Finance Functional Consultant Associate/Finance and Operations Apps Solution Architect Expert, Oracle Cloud ERP, SAP FICO/HR systems
- Fluency in English
- Tools: MS Excel, MS PowerPoint, and Outlook
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