Logistics and Order Management Specialist

4 weeks ago


Delhi, Delhi, India Premas Life Sciences Pvt Ltd Full time

Job Summary

We are seeking a highly skilled Logistics and Order Management Specialist to join our team at Premas Life Sciences Pvt Ltd. The successful candidate will be responsible for overseeing the entire order management process, from order receipt to fulfillment, ensuring accurate and timely deliveries to customers.

Key Responsibilities

• Oversee the entire order management process, from order receipt to fulfillment, ensuring accurate and timely deliveries to customers.

• Collaborate with sales, procurement, and finance teams to ensure all order details are processed correctly and aligned with customer expectations.

• Lead the implementation and optimization of order processing systems (ERP/Microsoft NAV) to streamline operations and reduce turnaround times.

• Maintain strong relationships with global suppliers and logistics partners to ensure seamless inventory management and product availability.

• Ensure compliance with import/export regulations and manage customs documentation for international shipments.

• Lead the preparation, submission, and management of tenders, proposals, and bids for life sciences projects with public and private institutions.

• Develop strong cross-functional relationships with internal teams to gather necessary input for competitive and compliant tender responses.

• Monitor tender results, provide post-tender analysis, and adjust strategies to improve future tender success rates.

• Stay current with industry trends, regulatory updates, and best practices in tender management within the life sciences sector.

Customer Support & Satisfaction

• Serve as the key liaison between customers, sales teams, and logistics, ensuring customer inquiries, orders, and concerns are handled swiftly and professionally.

• Manage and resolve escalated customer complaints, ensuring a positive experience through clear communication and effective problem-solving.

• Monitor customer satisfaction levels and take proactive steps to enhance service delivery, leveraging customer feedback to improve processes.

• Implement and monitor Service Level Agreements (SLAs), ensuring customer expectations are met and exceeded.

Logistics & Shipment Management

• Oversee domestic and international shipments, ensuring timely, cost-effective, and compliant delivery of products.

• Partner with third-party logistics providers, managing vendor relationships to optimize supply chain efficiency and reliability.

• Implement strategies to reduce shipping costs, improve transit times, and minimize disruptions in the supply chain.

• Track shipment performance, analyze key metrics (e.g. delivery times, costs), and initiate corrective actions when needed.

Compliance & Documentation

• Ensure all order processing, shipment, and tender activities comply with global and local regulatory requirements, including Good Distribution Practice (GDP), import/export laws, and safety standards.

• Maintain up-to-date documentation related to orders, tenders, shipments, and compliance reports, ensuring audit readiness at all times.

• Lead the implementation of continuous improvement initiatives to enhance operational efficiency and regulatory compliance.

Team Leadership & Development

• Manage and mentor a team of logistics coordinators, order processing staff, and customer support personnel, fostering a culture of collaboration and excellence.

• Provide ongoing training and development opportunities to enhance team performance and keep up with the latest industry trends.

• Set team goals and key performance indicators (KPIs), ensuring high levels of accountability and performance.

• Promote a customer-centric mindset within the team, encouraging proactive solutions and innovation in service delivery.

Requirements

• Education: Bachelor's degree in supply chain management, business administration, logistics, or a related field.

• A background in life sciences is preferred.

• Experience: 10-12 years of experience in logistics, order management, customer support, and tendering, ideally in the life sciences or pharmaceutical industries, with at least 3-5 years in a leadership role.

• Skills:

• Deep understanding of order management systems (ERP/Microsoft NAV) and logistics processes, including international shipping regulations and compliance standards.

• Strong experience in managing tender processes and handling high-stakes proposals for public and private sector clients.

• Excellent organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.



  • Delhi, Delhi, India Premas Life Sciences Pvt Ltd Full time

    Key Responsibilities:Manage the entire order management process, from receipt to delivery, ensuring timely and accurate delivery to customers.Collaborate with sales, procurement, and finance teams to ensure accurate order processing and alignment with customer expectations.Implement and optimize order processing systems to streamline operations and reduce...


  • Delhi, Delhi, India Thomas Global Logistics Private Limited Full time

    Company OverviewThomas Global Logistics Pvt Ltd is a leading provider of innovative logistics solutions, driven by a mission to excel in the industry.Job OverviewWe are seeking a highly skilled and experienced Logistics Team Lead to join our dynamic logistics team. As a Team Lead, you will be responsible for supervising and managing a team of logistics...


  • Delhi, Delhi, India Tech Data Advanced Private Limited Full time

    Job Title:Order Processing SpecialistCompany Overview:Tech Data Advanced Private Limited is a leading technology company that provides innovative solutions to customers worldwide.Salary:The estimated salary for this role is ₹45,000 - ₹55,000 per month, depending on experience and qualifications.Job Description:The Order Processing Specialist will be the...


  • Delhi, Delhi, India Kuehne+Nagel Full time

    Job Title: Integrated Logistics Operations SpecialistAbout the Role:As a key member of our Integrated Logistics team, you will play a vital role in delivering exceptional customer service and operational excellence.Your Key Responsibilities: Track daily activities and report status to your manager Take proactive measures to avoid potential escalations Plan...


  • Delhi, Delhi, India Kuehne+Nagel Full time

    Contract Logistics SpecialistAt Kuehne + Nagel, we are seeking a highly skilled Contract Logistics Specialist to join our team. As a key member of our Contract Logistics team, you will be responsible for the overall performance of an operational site, ensuring all agreed financial and operational objectives are met.Your RoleYou will be responsible for a...


  • Delhi, Delhi, India Docman Laboratories Full time

    Company Overview:We are Docman Laboratories, a renowned exporter of healthcare products with a legacy spanning over three decades. Our expertise lies in pharmaceutical formulations, anti-cancer medicines, surgical disposables, dental products, and medical equipment. We have established ourselves as a reliable partner for our customers across Africa,...

  • Logistics Coordinator

    4 weeks ago


    Delhi, Delhi, India LDP Logistics Full time

    Logistics CoordinatorWe are seeking a detail-oriented Logistics Coordinator to join our expanding team at LDP Logistics. This individual will build strong relationships with customers, maintain our reputation for exceptional service, and coordinate with shipping carriers and logistics partners to arrange for timely and cost-effective transportation of...


  • Delhi, Delhi, India Thomas Global Logistics Private Limited Full time

    Company OverviewThomas Global Logistics Private Limited is a renowned logistics solutions provider, committed to excellence and innovation. With over two decades of expertise in end-to-end logistics solutions, our goal is to deliver seamless and reliable logistics services to our customers. Our mission is to set the standard for excellence in logistics...

  • Logistics Coordinator

    4 weeks ago


    Delhi, Delhi, India LDP Logistics Full time

    Logistics CoordinatorWe are seeking a highly motivated and detail-oriented Logistics Coordinator to join our expanding team at LDP Logistics. This individual will be responsible for building strong relationships with customers, maintaining our reputation for exceptional service in the freight brokerage industry, and coordinating with shipping carriers and...

  • Logistics Coordinator

    1 month ago


    Delhi, Delhi, India LDP Logistics Full time

    LDP Logistics is seeking a detail-oriented and enthusiastic individual to join our expanding team as a Sales Intern. This role involves building and maintaining strong relationships with customers, identifying their needs, and providing solutions and alternatives. Key responsibilities include making outgoing calls to schedule high-quality leads, negotiating...


  • Delhi, Delhi, India LDP Logistics Full time

    Key Responsibilities:Main Responsibilities:1. Identify and pursue high-quality leads for sales opportunities to drive business growth for LDP Logistics.2. Develop and maintain strong relationships with customers to ensure exceptional service and support.3. Collaborate with shipping carriers and logistics partners to arrange timely and cost-effective...


  • Delhi, Delhi, India Logistics Insider Full time

    Logistics Insider - A Leading Trade Media PlatformAbout Us: Logistics Insider is a renowned trade media platform dedicated to providing in-depth coverage of the logistics and supply chain industry in India. Our digital magazine, news website, and industry events deliver valuable insights and analysis to professionals in this dynamic sector.Job Overview:We...


  • Delhi, Delhi, India Bosch Group Full time

    Job Title: Supply Chain Logistics ConsultantJob Summary:We are seeking a highly skilled Supply Chain Logistics Consultant to join our team at the Bosch Group. As a key member of our logistics team, you will be responsible for establishing and implementing strategic processes to ensure efficient order management, customer relationship management, and...


  • Delhi, Delhi, India Kuehne+Nagel Full time

    Job Title: Integrated Logistics Operations SpecialistAt Kuehne + Nagel, we are seeking a highly skilled Integrated Logistics Operations Specialist to join our team. As a key member of our Integrated Logistics team, you will play a vital role in delivering exceptional customer service and operational excellence.Key Responsibilities:Coordinate and manage...


  • Delhi, Delhi, India Kuehne+Nagel Full time

    Contract Logistics Inventory SpecialistKuehne + Nagel is a logistics company that values its employees and customers.This role is part of our Contract Logistics team and involves inventory management for various accounts.Key responsibilities include completing daily inventory tasks, training others on inventory management, and providing weekly and monthly...


  • Delhi, Delhi, India AviinTech Business Solutions Full time

    SAP Logistics SpecialistAt AviinTech Business Solutions, we are seeking a highly skilled SAP Logistics Specialist to join our team. As a key member of our logistics team, you will be responsible for designing, configuring, and implementing SAP SD and MM modules to meet client requirements.Key Responsibilities:Design and Configure SAP Modules: Develop...


  • Delhi, Delhi, India Kuehne+Nagel Full time

    Logistics Process Optimization SpecialistKuehne+Nagel is seeking a Logistics Process Optimization Specialist to drive process standardization, automation, and improvement within the Control Tower.The ideal candidate will have a strong background in logistics and process optimization, with experience in implementing and monitoring defined processes.Key...


  • Delhi, Delhi, India Kuehne+Nagel Full time

    Kuehne+Nagel is seeking a skilled Contract Logistics Inventory Specialist to join their team. As a key member of the Contract Logistics team, you will play a vital role in ensuring operational excellence.Key Responsibilities:Ensure 100% accuracy in stock reconciliation and inventory management for each account.Work with internal and external stakeholders to...


  • Delhi, Delhi, India Bosch Full time

    Job OverviewWe are seeking a highly skilled Supply Chain Logistics Consultant to join our team at Bosch. The ideal candidate will have a strong background in customer logistics account management and experience in supply chain, demand planning, and forecasting.The successful candidate will be responsible for establishing and implementing strategic processes...


  • Delhi, Delhi, India LDP Logistics Full time

    Job Title: Pre-Sales Freight Forwarding SpecialistJob Description:LDP Logistics is seeking a skilled Pre-Sales Freight Forwarding Specialist to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with customers, identifying their needs, and providing solutions to drive business...