Logistics and Order Management Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Logistics and Order Management Specialist to join our team at Premas Life Sciences Pvt Ltd. The successful candidate will be responsible for overseeing the entire order management process, from order receipt to fulfillment, ensuring accurate and timely deliveries to customers.
Key Responsibilities
• Oversee the entire order management process, from order receipt to fulfillment, ensuring accurate and timely deliveries to customers.
• Collaborate with sales, procurement, and finance teams to ensure all order details are processed correctly and aligned with customer expectations.
• Lead the implementation and optimization of order processing systems (ERP/Microsoft NAV) to streamline operations and reduce turnaround times.
• Maintain strong relationships with global suppliers and logistics partners to ensure seamless inventory management and product availability.
• Ensure compliance with import/export regulations and manage customs documentation for international shipments.
• Lead the preparation, submission, and management of tenders, proposals, and bids for life sciences projects with public and private institutions.
• Develop strong cross-functional relationships with internal teams to gather necessary input for competitive and compliant tender responses.
• Monitor tender results, provide post-tender analysis, and adjust strategies to improve future tender success rates.
• Stay current with industry trends, regulatory updates, and best practices in tender management within the life sciences sector.
Customer Support & Satisfaction
• Serve as the key liaison between customers, sales teams, and logistics, ensuring customer inquiries, orders, and concerns are handled swiftly and professionally.
• Manage and resolve escalated customer complaints, ensuring a positive experience through clear communication and effective problem-solving.
• Monitor customer satisfaction levels and take proactive steps to enhance service delivery, leveraging customer feedback to improve processes.
• Implement and monitor Service Level Agreements (SLAs), ensuring customer expectations are met and exceeded.
Logistics & Shipment Management
• Oversee domestic and international shipments, ensuring timely, cost-effective, and compliant delivery of products.
• Partner with third-party logistics providers, managing vendor relationships to optimize supply chain efficiency and reliability.
• Implement strategies to reduce shipping costs, improve transit times, and minimize disruptions in the supply chain.
• Track shipment performance, analyze key metrics (e.g. delivery times, costs), and initiate corrective actions when needed.
Compliance & Documentation
• Ensure all order processing, shipment, and tender activities comply with global and local regulatory requirements, including Good Distribution Practice (GDP), import/export laws, and safety standards.
• Maintain up-to-date documentation related to orders, tenders, shipments, and compliance reports, ensuring audit readiness at all times.
• Lead the implementation of continuous improvement initiatives to enhance operational efficiency and regulatory compliance.
Team Leadership & Development
• Manage and mentor a team of logistics coordinators, order processing staff, and customer support personnel, fostering a culture of collaboration and excellence.
• Provide ongoing training and development opportunities to enhance team performance and keep up with the latest industry trends.
• Set team goals and key performance indicators (KPIs), ensuring high levels of accountability and performance.
• Promote a customer-centric mindset within the team, encouraging proactive solutions and innovation in service delivery.
Requirements
• Education: Bachelor's degree in supply chain management, business administration, logistics, or a related field.
• A background in life sciences is preferred.
• Experience: 10-12 years of experience in logistics, order management, customer support, and tendering, ideally in the life sciences or pharmaceutical industries, with at least 3-5 years in a leadership role.
• Skills:
• Deep understanding of order management systems (ERP/Microsoft NAV) and logistics processes, including international shipping regulations and compliance standards.
• Strong experience in managing tender processes and handling high-stakes proposals for public and private sector clients.
• Excellent organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.
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