Customer Solutions Delivery Lead

2 weeks ago

Mumbai, Maharashtra, India beBeeProduct Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

This is an exciting opportunity to drive successful implementation and adoption of our platform for enterprise clients.

As the bridge between customer teams and our internal product/engineering teams, you will own the end-to-end journey from onboarding to go-live.

Your key responsibilities will include:

  • Engaging with enterprise customers to deeply understand their requirements and translating client needs into solution plans leveraging our capabilities.
  • Leading the deployment and integration of our platform with the customer's tech stack, ensuring seamless integration with existing databases, marketing tools, and customer data sources.
  • Project managing the end-to-end delivery for bringing each customer live on the platform, developing project plans, managing timelines, and coordinating cross-functional efforts to meet go-live targets.
  • Providing ongoing guidance and support to enterprise users post-implementation, conducting training sessions, periodic check-ins, and Q&A to drive proper platform usage.

We are looking for a seasoned professional with 2–5 years of experience in a client-facing implementation, solutions engineering, or customer success role within a B2B SaaS company.

Prior exposure to marketing technology or enterprise software deployments is highly desirable.

If you have a proven ability to understand and discuss software architectures and integrations, along with excellent written and verbal communication skills, we want to hear from you

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