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Development Training Specialist
3 weeks ago
Job Description
">At our organization, we are seeking a dynamic and detail-oriented Trainer to lead impactful training programs across new hires, existing team members, and supervisory staff.
This role is integral in improving performance through structured training interventions, product knowledge assessments, and continuous upskilling. The trainer will also be responsible for building relevant training materials and maintaining robust training reports and dashboards.
Key Responsibilities:
- Develop and deliver comprehensive training programs on soft skills, process, product, and systems to ensure smooth assimilation into company culture, policies, and tools.
- Evaluate learning effectiveness through assessments, quizzes, and role-plays.
- Collaborate with Quality and Operations teams to identify performance gaps and design targeted refresher sessions and skill-enhancement modules.
- Track pre- and post-training performance to measure impact and efficacy.
- Conduct Supervisor Readiness assessments to evaluate leadership competencies and update assessments in line with process or product changes.
- Maintain up-to-date training dashboards, attendance logs, and test results and generate regular reports on training coverage, scores, and intervention effectiveness.
- Provide actionable insights to stakeholders and leadership based on training data and collaborate closely with Process Excellence, Product, Quality, and Customer Support teams to ensure alignment and continuous improvement of content.
Requirements
For this role, we require the following:
- Bachelor's degree in any discipline.
- Minimum 4-6 years of experience in training delivery, preferably in customer service or product-based environments.
- Strong communication and facilitation skills.
- Proficiency in MS Excel, PowerPoint, and LMS platforms.
- Exposure to QA and performance improvement frameworks is a plus.
Preferred Skills
- Public speaking & facilitation
- Instructional design fundamentals (ADDIE/SAM)
- Kirkpatrick model and 360° feedback evaluation
- Stakeholder collaboration
- Analytical thinking
- Coaching and feedback delivery
- Attention to detail in documentation and reporting
Additional Information
Experience mentoring juniors or managing agency/vendor partners would be a valuable asset as would exposure to credit or payment products and their risk/compliance nuances.
