IT Support Professional

6 days ago


Siliguri, West Bengal, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

Job Overview:

As a key member of our IT support team, you will be responsible for resolving and managing client software, hardware, or network issues in a timely and professional manner.

Your primary goal will be to ensure high-quality service and client satisfaction by delivering exceptional technical expertise and problem-solving skills.

Key Responsibilities:
  • Respond promptly to tickets raised via various channels and provide clear updates on issue resolution.
  • Troubleshoot and resolve complex hardware/software issues within strict Service Level Agreement (SLA) timelines.
  • Perform root cause analysis and implement long-term solutions to prevent recurring issues.
  • Maintain systems, perform regular backups, and ensure infrastructure stability to minimize downtime.
  • Collaborate with on-site teams for complex issues and coordinate resolutions to ensure seamless delivery of services.
Required Skills and Qualifications:
  • Technical Expertise: Advanced knowledge of systems, servers, and networking protocols.
  • Problem-Solving: Execute effective and timely solutions to complex technical issues.
  • Collaboration: Work effectively across teams to achieve resolution excellence.
Benefits:
  • Opportunity to work with a dynamic team of IT professionals.
  • Professional growth and development opportunities.
  • Competitive compensation and benefits package.


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