
IT Support Professional
6 days ago
Job Overview:
As a key member of our IT support team, you will be responsible for resolving and managing client software, hardware, or network issues in a timely and professional manner.
Your primary goal will be to ensure high-quality service and client satisfaction by delivering exceptional technical expertise and problem-solving skills.
Key Responsibilities:- Respond promptly to tickets raised via various channels and provide clear updates on issue resolution.
- Troubleshoot and resolve complex hardware/software issues within strict Service Level Agreement (SLA) timelines.
- Perform root cause analysis and implement long-term solutions to prevent recurring issues.
- Maintain systems, perform regular backups, and ensure infrastructure stability to minimize downtime.
- Collaborate with on-site teams for complex issues and coordinate resolutions to ensure seamless delivery of services.
- Technical Expertise: Advanced knowledge of systems, servers, and networking protocols.
- Problem-Solving: Execute effective and timely solutions to complex technical issues.
- Collaboration: Work effectively across teams to achieve resolution excellence.
- Opportunity to work with a dynamic team of IT professionals.
- Professional growth and development opportunities.
- Competitive compensation and benefits package.
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