Developer Content Creator
5 days ago
We are looking for a skilled Technical Content Specialist to craft high-quality content that helps customers achieve their goals. As a Technical Content Specialist, you will create user-focused content, including comprehensive concepts, examples, tasks, reference information, and in-product guidance.
Main Responsibilities- Design, develop, deliver, and maintain best-in-class user content.
- Produce a range of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, video scripts, course modules, and more.
- Collaborate with stakeholders and subject matter experts to understand and identify customer needs.
- Analyze specifications and product descriptions to recommend the best documentation approach.
- Familiarize yourself with customer experience through hands-on usage of our cloud networking products.
- Follow established style and process guidelines to provide consistency and completeness.
- Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content.
- 5+ years of experience producing technical content.
- BA/BS in Technical Writing, English, Computer Science, or related degree or comparable experience.
- Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology.
- Ability to research complex technical concepts.
- Familiarity with XML authoring, content management, and courseware development tools.
- Strong problem-solving skills: ability to make progress with less-than-complete information.
- Excellent communication and collaboration skills.
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