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IT Infrastructure Support Professional

2 weeks ago


Ghaziabad, Uttar Pradesh, India beBeeOperations Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: IT Operations Specialist

About the Role

This position plays a critical role in ensuring seamless operations by resolving technical issues, managing systems and networks, and enhancing efficiency through collaboration, documentation, and automation.

Key Responsibilities:
  • Responding to and resolving technical issues reported via various channels.
  • Diagnosing hardware/software problems and performing installations, configurations, and updates to ensure optimal system performance.
  • Providing remote support and troubleshooting using advanced tools and technologies.
  • Managing network devices and administering firewall settings to maintain security and compliance.
  • Maintaining accurate records and generating reports using data analytics software.
  • Offering support for login issues, password resets, and general account management to ensure user productivity.
  • Educating users on IT policies and best practices to promote a secure and efficient work environment.
  • Coordinating with vendors for hardware/software procurement and technical support to ensure timely delivery of services.
  • Utilizing APIs to automate and streamline IT processes, improving overall efficiency and reducing errors.
Requirements:
  • Bachelor's degree in IT, Computer Science, or a related field.
  • Minimum 2 years of experience in IT asset management, networking, hardware/software support.
  • Strong organizational and project management skills to prioritize tasks and meet deadlines.
  • Proficiency in troubleshooting tools and remote support platforms to resolve complex technical issues.
  • Ability to collaborate effectively with cross-functional teams to understand technical requirements and deliver solutions.
Preferred Skills:
  • Experience working with APIs for automation and integration.
  • Familiarity with network security tools and firewall configuration to ensure robust security measures.
  • Basic scripting or automation knowledge (e.g., Python, PowerShell) to improve process efficiency.