Learning Experience Advocate

1 week ago


Ellore, Andhra Pradesh, India beBeeSupport Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Product Support Specialist

About the Role:

We are seeking a skilled Product Support Specialist to join our dynamic team. As the first point of contact for learners during live sessions, you will resolve technical issues in real-time and provide prompt responses to queries.

Key Responsibilities:

  • Resolve technical issues via phone, email, or chat
  • Provide support to learners on various products and services
  • Work closely with cross-functional teams to improve learner experience

Requirements:

To succeed in this role, you will need:

  • 1-3 years of experience in customer-facing roles
  • Strong communication and problem-solving skills
  • Comfort speaking on camera and willingness to work evenings/weekends as needed

What We Offer:

As a Product Support Specialist, you will enjoy:

  • A remote-first culture with flexibility and autonomy
  • Cross-functional exposure to product, content, data, and learner success teams
  • Access to cutting-edge AI tools and a high-growth environment that puts learners first


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