Chief Information Technology Support Specialist

2 weeks ago

Aurangabad, Maharashtra, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title

IT Technical Support Engineer Position

We are seeking a skilled and resourceful IT support specialist to join our team as an IT technical support engineer. This role involves providing hands-on technical assistance to end-users, managing hardware and software issues, and ensuring that IT systems are functioning efficiently.

The ideal candidate will have strong problem-solving skills, exceptional communication abilities, and a customer-oriented mindset.

Responsibilities:

  • Provide in-person, deskside, and remote support to end-users on hardware and software issues.
  • Troubleshoot and resolve a wide range of technical issues, including desktop hardware, operating systems, network connectivity, and application issues.
  • Install, configure, and maintain end-user devices (PCs, laptops, printers, etc.).
  • Perform hardware upgrades, software installations, and patches.
  • Respond to and resolve IT service requests in a timely and professional manner.
  • Maintain an inventory of IT equipment and ensure proper documentation and tracking.
  • Assist with on-site and remote setups of IT equipment for new employees and special projects.
  • Collaborate with other IT teams to identify and resolve complex technical problems.
  • Provide training and guidance to end-users on software, hardware, and IT policies.
  • Ensure security protocols are followed for all IT systems.
  • Assist in maintaining IT documentation and knowledge base.
  • Upgrades systems and processes as required for enhanced functionality and security issue resolution.
  • Administrates infrastructure, including firewalls, databases, malware protection software, and other processes.
  • Reviews application logs.
  • Installs and tests computer-related equipment.
  • Coordinates with third parties and clients to ensure smooth running of the business.
  • Monitors and maintains all resources.
  • Researches new technologies to implement toward the growth of the organization.
  • Determines and provides user access, privileges, and security.
  • Orders and sets up new hardware as and when required.
  • Provides understanding of the behavior of software/hardware for accurate deployment.
  • Applies understanding of various tools for deployment and usage for the organization.
  • Works with Azure, AWS, and VMware-based Services and Server Systems.
  • Supports and updates the central asset repository from time-to-time.
  • Supports AV Devices and Third-Party Applications supporting the same.

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