
Customer Service Representative
2 days ago
Job Title: Customer Support Specialist
Job Summary:
We are seeking a highly skilled Customer Support Specialist to provide technical and functional support to clients using Hospital Management System (HMS) or Property Management System (PMS) software.
The ideal candidate will have hands-on experience supporting HMS/PMS-related queries, troubleshoot application issues, and provide resolution or escalate to relevant technical teams.
Key Responsibilities:
- Provide specialized support for HMS/PMS-related queries.
- Troubleshoot application issues and provide resolution or escalate to relevant technical teams.
- Guide customers through system usage, updates, and feature explanations.
- Collaborate with internal product and engineering teams for bug fixes or enhancements.
- Train end-users when necessary and document best practices.
Requirements:
- 1–3 years of experience in HMS/PMS support or similar software systems.
- Strong understanding of healthcare or hospitality workflows.
- Excellent problem-solving skills and attention to detail.
- Familiarity with ticketing systems, SQL, or database concepts is a plus.
- Strong communication skills and customer-first mindset.
Shift Timing: 7:30 PM IST to 5:30 AM IST, 5:30 AM IST to 3:30 PM IST, 2 PM IST to 12 PM IST
Become part of our dynamic team as we strive for excellence in delivering exceptional customer experiences.
Apply now and take the first step towards an exciting career opportunity
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