Strategic Customer Success Director

3 days ago

Alleppey, Kerala, India beBeeCareer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Customer Success Lead

Are you passionate about driving customer success outcomes?

This role is perfect for a strategic leader who wants to help top brands thrive.

Key Responsibilities:
  • Develop a deep understanding of customers' businesses and needs.
  • Lead a team of 2-3 Customer Success Managers (CSMs).
  • Build strong relationships with key stakeholders within each account through education, coaching, and influencing skills.
  • Represent the company as a trusted advisor, advocate, and thought leader/subject-matter-expert to help customers create business strategies and user lifecycle journeys.
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue growth.
  • Stay up-to-date on trends and best practices in digital marketing and analytics.
  • Provide actionable insights to customers using their own data and industry trends.
  • Ensure customers get maximum value from our solutions by leveraging the full platform functionality.
  • Handle customer concerns confidently and effectively.
  • Generate case studies, testimonials, and PR from customers.

Qualifications:
  • MBA in Marketing or relevant field (preferred).
  • 9-12 years of experience in CRM or Customer Success (ideal).
  • Strong attention to detail, dedicated work ethic, organized, and strong communication skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong project management and time management skills.
  • Ability to identify and implement process improvements.
  • Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation, and resolution.
  • Ability to communicate clearly and strategically with clients, team members, and stakeholders.
  • Ability to respond quickly to critical issues and roadblocks.
  • Good communication skills (written/oral).
  • Excellent presentation skills.

Opportunities:
  • Learn about the latest marketing technologies and concepts.
  • Work with diverse clients across various industries and learn their business strategies.
  • Represent the company at different forums and webinars.
  • Lead a team of 2-3 CSMs.

Our platform helps B2C brands increase engagement, conversions, revenue, and retention. Our cutting-edge SaaS products enable personalized experiences across the entire customer journey and build amazing digital experiences for businesses of all sizes.

We are looking for talented individuals who want to shape the future of customer success. If this sounds like a challenging role you'd like to be a part of, please consider applying.

  • Strategic Creative Director

    5 days ago

    Alleppey, Kerala, India beBeeCreative Full time ₹ 15,24,000 - ₹ 21,32,000

    Job Title: Strategic Creative Director We are seeking a seasoned Strategic Creative Director to lead our creative strategy and campaign development. This role is ideal for someone who can design customer-centric strategies that enhance brand storytelling, product launches, and seasonal campaigns.Crafting engaging digital experiences across websites, social...

  • Electronics Operations Director

    1 week ago

    Alleppey, Kerala, India beBeemanufacturing Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Electronics Operations Director Job Summary:We are seeking an experienced Electronics Operations Director to lead our Strategic Electronics Business Unit.The successful candidate will be responsible for the production and delivery of high-reliability electronic modules and custom-built hybrid integrated circuits to space and defense customers.

  • Strategic Growth Director

    3 days ago

    Alleppey, Kerala, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 24,00,000

    Job OverviewThe Client Director plays a pivotal role in driving business growth and ensuring client satisfaction. This senior position requires a unique blend of creativity, analytical skills, and exceptional communication abilities.A key leader at Foxymoron, the Client Director drives strategic growth by developing and executing Annual Operating Plans...

  • Customer Success Professional

    5 days ago

    Alleppey, Kerala, India beBeeBusiness Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Job Title: Business Success StrategistPosition Summary:  As a Business Success Strategist, you will be responsible for developing and executing strategies to drive customer success and growth. You will work closely with our teams to identify opportunities and create plans to achieve our business objectives.  The ideal candidate will have a proven track...

  • Strategic Planning Director

    5 days ago

    Alleppey, Kerala, India beBeeFinancial Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Director of Financial Planning and AnalysisA key leadership role based in South Mumbai is available for a Director of Financial Planning and Analysis. This individual will be responsible for overseeing financial planning, budgeting, and forecasting processes.Key Responsibilities:Lead strategic planning, budgeting & forecasting initiatives across the...

  • Customer Success Strategist

    2 days ago

    Alleppey, Kerala, India beBeeOperational Full time ₹ 18,00,000 - ₹ 25,00,000

    We are seeking an expert in operational excellence to join our team as a Customer Success Manager. In this role, you will be responsible for driving business growth through process improvements and strategic partnerships.The ideal candidate will have a strong background in customer success, with experience in managing complex relationships with clients and...

  • Director of Strategic Service Delivery

    1 week ago

    Alleppey, Kerala, India beBeeService Full time US$ 1,50,000 - US$ 2,00,000

    Executive Director of Service ExcellenceThe Opportunity:We are seeking a seasoned and strategic leader to join our team as Executive Director – Service Delivery. The incumbent will oversee end-to-end operations of the program, acting as a key liaison between external clients, internal operations, and support teams.This role serves as the primary point of...

  • Visionary Director of Strategic Consultation

    3 days ago

    Alleppey, Kerala, India beBeedirector Full time ₹ 18,00,000 - ₹ 24,00,000

    Director - Strategy and Consulting Job DescriptionAs a DIRECTOR-STRATEGY AND CONSULTING, you will be responsible for driving strategic vision and planning, thought leadership development, content management, stakeholder engagement, strategic event planning & market mapping, objectives and key results (OKR) and budget management.Key Responsibilities:Strategic...

  • Strategic Director of Enterprise Software Solutions

    7 days ago

    Alleppey, Kerala, India beBeeLeader Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    We are seeking an experienced and dynamic professional to lead our Enterprise Software Support team. As a Director, you will be responsible for managing the application support, services, and cloud support teams, providing guidance and support to ensure effective project execution.Our ideal candidate has multiple project experience along with software...

  • Strategic Financial Director

    1 day ago

    Alleppey, Kerala, India beBeeFinancial Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    About this role:We are seeking a seasoned Strategic Financial Director to spearhead our Finance & Accounts function.This pivotal position drives strategic financial planning, governance, and business partnering to support long-term growth.The ideal candidate is a Chartered Accountant with proven leadership in SaaS, Digital Technology, or IT Product...