Service Delivery Analyst Mobile Specialist

1 week ago

Bengaluru, Karnataka, India Tangoe Full time

Job Summary:

The Service Delivery Analyst Mobile role at Tangoe involves providing support and management of client fixed/wireless carrier invoices. This includes ensuring invoices are received and loaded into our Telecommunications Expense Management (TEM) system, allocating charges, producing accruals and AP/GL feeds, and resolving invoicing/billing issues with carriers.

Key Responsibilities:

  • Monitor client invoices to ensure all expected invoices are received and loaded into the TEM system. Work with the Content Management team to track, obtain, and validate missing invoices.
  • Allocate client charges to cost centers and apply appropriate General Ledger (GL) codes based on client-specific rules. Produce accrual reports and AP/GL batches.
  • Stay up-to-date with Tangoe's software products and processes. Identify opportunities for process improvements and work with department managers and team members to define and implement best practices.
  • Leverage knowledge of Tangoe professional services, reporting, and canned solutions to support clients' needs and recommend enhancements to accounts. Work with department management and Account Manager to finalize recommendations.
  • Provide support to the executive management team on presentations, ad-hoc analysis, and other strategic initiatives.
  • Communicate in a professional and businesslike manner and maintain the highest quality customer service standards and attitude as an advocate for the client.

Requirements:

  • Minimum of 4+ years of experience in a similar role.
  • Strong quantitative abilities with experience in database management, data gathering, and analysis.
  • Familiarity with accounting principles (debit vs. credit, cost center and GL basics, accruals).
  • Strong customer service skills and the ability to work/adapt in a fast-growing environment.
  • Microsoft Office experience (Excel, Word, Access, Outlook, PowerPoint) and knowledge of SQL a plus.
  • Familiarity with telecommunications.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental documents.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Knowledge of Tangoe Software suite, Database Accounting software; Access Database software; Explorer Internet software; Teams Inventory software; Excel Spreadsheet software and Word, Outlook Word Processing software.

Education:

  • Minimum of a bachelor's degree or relevant certification in accounting or finance.

Working Conditions:

Office environment – 3 days in a week, 2 days remote.

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