Expert AI Leadership Position

6 days ago

Pune, Maharashtra, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
AI Support Lead

As an AI Support Lead, you will be responsible for ensuring the resilience and scalability of AI-powered expert systems deployed across key domains. This senior-level leadership role requires technical depth, process rigor, stakeholder fluency, and the ability to lead cross-functional squads.

Key Responsibilities:

  • Functionally accountable for all post-deployment support and performance assurance of digital expert systems.
  • Operates at L3+ support level, enabling L1/L2 teams through proactive observability, automation, and runbook design.
  • Leads stability engineering squads, AI support specialists, and DevOps collaborators across multiple business units.
  • Acts as the bridge between operations and engineering, ensuring technical fixes feed into product backlog effectively.
  • Sets the support governance framework (SLAs/OLAs, monitoring KPIs, downtime classification, recovery playbooks).

Achieving Success in this Role:

  1. Promote a culture of excellence in AI support, emphasizing continuous improvement through incident intelligence, root cause reporting, and architecture hardening.
  2. Ensure the production health and lifecycle support of all digital expert systems across onboarding, payments, and cash management.
  3. Maintain well-structured GitOps pipelines for support-related patches, rollback plans, and enhancement sprints.
  4. Foster collaboration with AI platform vendors, cloud ops partners, and application owners to ensure seamless operational performance of GenAI and digital expert agents.

What We Are Looking For:

  • 14+ years of software engineering, platform reliability, or AI systems management experience.
  • Proven track record of leading support and platform operations for AI/ML/GenAI-powered systems.
  • Strong experience with cloud-native platforms (Azure/AWS), Kubernetes, and containerized observability.
  • Deep expertise in Python and/or Java for production debugging and script/tooling development.
  • Proficient in monitoring, logging, tracing, and alerts using enterprise tools (Grafana, ELK, Datadog).

A Career Defining Opportunity:

This is a unique chance to join our team and contribute to shaping the future of AI support. If you have what it takes to excel in this challenging and rewarding role, we encourage you to apply.

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