Operations Efficiency Manager

1 day ago


Mumbai, Maharashtra, India Tyke Full time
About Tyke:
Tyke is a rapidly growing Alternate Investment Platform offering retail investors both debt and high-return investment opportunities. With over 200,000 investors and 100+ successful deals, Tyke continues to innovate within the financial sector.

Job Overview:
We are seeking a dynamic Sales Operations Manager who will streamline sales processes, manage leads, and provide account management support for key clients. This role plays a pivotal part in driving sales efficiency, managing customer relationships, and contributing to the overall success of the sales team.

Key Responsibilities:

* Lead Management:
    Oversee the end-to-end lead management process, from lead generation and tracking to conversion, ensuring that the sales pipeline is consistently optimized.

* Account Management:
    Serve as the account manager for key clients, ensuring that larger clients receive personalized service and solutions to meet their unique needs.

* Sales Process Optimization:
    Collaborate with Sales teams to improve workflow efficiency and optimize the customer acquisition process.

* Sales Reporting & Analytics:
    Manage and track sales metrics, KPIs, and performance reports to support data-driven decisions. Regularly provide insights to the management team on sales performance and pipeline health.

* Cross-Department Collaboration:
    Coordinate with the marketing and finance teams to ensure smooth sales operations and alignment with overall business goals.

* Strategy Development:
    Assist in the development and implementation of new sales strategies and tools to drive team performance and exceed sales targets.

* Troubleshooting & Problem Solving:
    Identify and troubleshoot operational issues within the sales process, working proactively to implement corrective measures and continuous improvements.

Requirements:

* Bachelor's degree in Business, Marketing, or a related field.
* 2+ years of experience in sales operations, lead management, or account management roles.
* Strong proficiency in CRM tools and sales analytics platforms.
* Excellent organizational, problem-solving, and analytical skills.
* Ability to build and maintain strong relationships with larger clients.
* Demonstrated ability to manage multiple accounts and leads simultaneously.
* Strong attention to detail, with a proactive and strategic mindset.
* Excellent communication, presentation, and client relationship management skills.

Location: Vile Parle (West), Mumbai

Estimated Salary: ₹6-7 LPA (based on experience and skills).

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