Advanced CX Solutions Expert

2 days ago


Kannur, Kerala, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 25,00,000

Job Overview

We are seeking a highly skilled Senior CX Solutions Specialist to join our team.

This is an exceptional opportunity for a seasoned professional with expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities.

Key Responsibilities
  • Develop and implement customer-centric solutions that drive business growth and improve customer experiences.
  • Collaborate with cross-functional teams to design and deliver innovative UI/UX solutions and process improvements.

Must-Have Skills:

  • Expert-level understanding of Genesys CX UI and AWS Connect UI consoles, including unified global menu navigation, advanced search functionality, and multi-panel layouts.
  • Solid grasp of UI/UX design principles for customer-facing platforms.
  • Proven track record in Customer Experience (CX) / Customer Centricity initiatives.
  • Ability to map, analyze, and improve customer journeys using insights and data.

Technology & Tools:

  • Genesys Cloud (primary expertise)
  • MWS (Middleware/Workforce Solutions)
  • AWS Connect, Google CCAI, Nice CX
  • Analytics & Reporting Tools: QlikSense, Looker
  • Exposure to Genesys Copilot

Secondary Skills (Preferred):

  • Strong analytical and problem-solving skills with data-driven decision-making ability.
  • Cross-functional collaboration with Product, Operations, and Technology teams.
  • Excellent communication and stakeholder management skills.
  • Knowledge of Agile methodologies and CX transformation frameworks.
What We Offer

A dynamic work environment that fosters innovation, collaboration, and professional growth.

Opportunities for continuous learning and skill development.

A competitive compensation package that rewards your hard work and dedication.

A chance to make a meaningful impact on customer experiences and drive business success.


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