
Advanced CX Solutions Expert
2 days ago
Job Overview
We are seeking a highly skilled Senior CX Solutions Specialist to join our team.
This is an exceptional opportunity for a seasoned professional with expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities.
Key Responsibilities- Develop and implement customer-centric solutions that drive business growth and improve customer experiences.
- Collaborate with cross-functional teams to design and deliver innovative UI/UX solutions and process improvements.
Must-Have Skills:
- Expert-level understanding of Genesys CX UI and AWS Connect UI consoles, including unified global menu navigation, advanced search functionality, and multi-panel layouts.
- Solid grasp of UI/UX design principles for customer-facing platforms.
- Proven track record in Customer Experience (CX) / Customer Centricity initiatives.
- Ability to map, analyze, and improve customer journeys using insights and data.
Technology & Tools:
- Genesys Cloud (primary expertise)
- MWS (Middleware/Workforce Solutions)
- AWS Connect, Google CCAI, Nice CX
- Analytics & Reporting Tools: QlikSense, Looker
- Exposure to Genesys Copilot
Secondary Skills (Preferred):
- Strong analytical and problem-solving skills with data-driven decision-making ability.
- Cross-functional collaboration with Product, Operations, and Technology teams.
- Excellent communication and stakeholder management skills.
- Knowledge of Agile methodologies and CX transformation frameworks.
A dynamic work environment that fosters innovation, collaboration, and professional growth.
Opportunities for continuous learning and skill development.
A competitive compensation package that rewards your hard work and dedication.
A chance to make a meaningful impact on customer experiences and drive business success.
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