Dynamics 365 Support Expert

5 days ago

Hyderabad, Telangana, India beBeeSupport Full time ₹ 8,00,000 - ₹ 11,00,000

Job Title: D365 CE Support Consultant

We are seeking a skilled professional with strong hands-on experience in the platform layer of Dynamics 365 Customer Engagement.

  • Provide L2/L3 support for Dynamics 365 CE (Sales, Service, Marketing, etc.) platform issues.
  • Troubleshoot and resolve incidents related to Business Rules, Web Resources, Integration issues (REST API, Azure Logic Apps, etc.), system performance issues, data sync problems, and customization defects.
  • Participate in change requests, enhancements, and deployment validation.
  • Work closely with business analysts and functional teams to understand the issue and deliver fixes.
  • Monitor and resolve integration errors (e.g., with Azure, Outlook, SharePoint, etc.).

Key Responsibilities:

  • Hands-on experience with Azure services used in integration (Service Bus, Logic Apps, etc.).
  • Familiarity with DevOps, CI/CD processes, and ALM tools for Dynamics.
  • Strong analytical, communication, and coordination skills.

Required Skills:

  • 0 to 2 years/Freshers of experience in D365 CE (CRM) support or development.
  • Strong understanding of Power Platform, Dataverse, and Dynamics 365 architecture.
  • Experience in creating/debugging Plugins, Custom Workflows (C#), JavaScript, and Power Automate.

Good to Have:

  • Microsoft certifications: PL-200, MB-910, or MB-600
  • Knowledge of Field Service, Omnichannel, or Customer Insights modules
  • Experience with Power BI reporting integration
  • Exposure to working in ITIL-based support models

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