Operations Assistant Manager
6 days ago
About METRO/MAKRO
METRO/MAKRO is a leading international wholesaler with operations in 31 countries through 661 stores and a team of 93,000 people globally. We operate in a further 10 countries with our Food Service Distribution (FSD) business and are active in a total of 34 countries.
We provide IT and Business operations support to 31 countries, speak 24+ languages, and process over 18,000 transactions a day. We are setting tomorrow's standards for customer focus, digital solutions, and sustainable business models.
About the Role
We are seeking an experienced Operations Assistant Manager to join our FSC Operations team. The successful candidate will be responsible for driving culture and mindset change within teams, contributing to PTP Process strategy and transformation, and delivering value to countries through business case realization and improving customer experience.
Key Responsibilities
- Drive culture and mindset change within teams
- Contribute to PTP Process strategy and transformation
- Deliver value to countries through business case realization and improving customer experience
- Improve Voice IT score for the respective teams
- Ensure ZERO compliance for any external Audits including ICF
- Conduct skip meetings/focus group sessions/MRM's to discuss process health and team expectations
- Conduct performance review with the team on quarterly, half-yearly, and yearly basis
- Drive Process Efficiencies
- Share feedback with the Team Leader on a regular basis
- Leave Management for self and team
- Support for new process transitions and presentations to various audiences
- Background in Lean Six Sigma is a plus
- Exposure to Retail/wholesale industry and IT Projects is a plus
Requirements
- Master's degree in business administration or finance from a reputable institute
- 10+ years of experience in Supplier Accounting (PTP) End-to-End Process - Transformation, Transition, Service delivery
- Experience in people leadership with leading multiple teams across P2P process
- Experience in driving PTP process transformation including process improvements, standardization, best practices, and benchmarking
- Stakeholder engagement and relationship management including stakeholder visits
- Set-up, review, and baseline business and operational KPI's
- Drive monthly Governance Call with relevant stakeholders
Additional Information
Managerial Requirements
- Executive presence, storytelling, leadership skills
- Transformation, conflict management, stakeholder management, change management, project management, AGILE ways of working
Behavioral Competencies:
- Proactive and solution-oriented attitude
- Leading by example
- Flexibility to handle changing situations and unexpected challenges
- Strategic thinking
- Willingness to learn and grow within the role and showing potential for future leadership position
- Integrity and honesty first approach
- Result self-driven and high motivation
- Excellent negotiation and communication skills
- Cost leadership
Open to travel
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