
HR Support Specialist
3 days ago
Our team supports Amazon across certain EMEA countries. We're looking for HR Contact Center Associates with German and English skills to join us.
The role involves answering employee queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.
Key Job Responsibilities:- Handle and resolve HR queries in German and English by referring to documentation and escalating where necessary.
- Take ownership of employee contacts ensuring each contact is accepted and resolved with a high degree of customer focus.
- Identify gaps in supporting documentation, internal processes and areas for improving customer service.
- Communicate effectively with employees to explain and resolve queries and concerns.
- Actively seeks employee feedback to improve levels of service.
- Very good proficiency in written and verbal German (B2 CEFR) and English (B2 CEFR).
- Computer skills (Windows, Microsoft Office, Outlook).
- Relevant work experience in administration, customer service or HR environment.
- Very good proficiency in additional European languages.
- Ability to work in international teams and with confidential information.
- Flexibility to work in a fast-paced environment.
- Good interpersonal, communication, time management and problem-solving skills.
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