Customer Experience Champion

2 days ago

Dombivli, Maharashtra, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000
Job Title

You will be at the forefront of ensuring customers enjoy a smooth and positive journey with our products and services.

Key Responsibilities:
  • Deliver exceptional customer support: Ensure every customer query is met with a quality response, following SOPs to keep interactions smooth and efficient.
  • Be a customer advocate: Tune in to what customers really need and guide them through using specific features that make a difference.
  • Analyze and report product issues by exploring different scenarios or stepping into the customer's shoes.
  • Keep knowledge bases sharp: Regularly update internal systems with insights from technical issues and valuable customer conversations.
  • Collaborate and innovate: Share feature requests and clever workarounds with the team to keep the product evolving.
  • Stay ahead of the curve: Inform customers about the latest features and functionalities as soon as they're available.
  • Ensure resolution: Follow up with customers to make sure everything's running smoothly on their end.
  • Amplify the customer voice: Collect feedback directly from customers and share it with Product, Sales, and Marketing teams to drive innovation and improvement.
About You
  • Bring your experience: Have at least 2 years in a customer-facing role. Fresher applicants with outstanding communication skills are also encouraged to apply.
  • Be versatile: Ready to tackle it all? You'll be handling calls, chats, and emails, so flexibility is key.
  • Take a customer-centric approach: We're all about our customers—you should be too.
  • Be tech-savvy: Familiarity with help desk software and remote support tools is a plus. Knowledge of CRM systems is even better.
  • Communicate effectively: Strong communication and problem-solving skills are a must. Proficiency in English is required.
  • Multitask like a pro: You'll need to adapt quickly to whatever comes your way in a fast-paced environment.
About Us

We aim to empower individuals to take control of their finances and make the most of their time. Join us in building a better financial future for all.

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