
Content Strategist
1 week ago
As a Specialist, you will be responsible for identifying training requirements and streamlining work procedures to reduce ambiguity. You will continuously adapt to and learn the new features of various tools and systems, improving your expertise to identify and report errors.
You will provide on-the-ground support to Data Analysts on clarifying their queries during execution and be aware of operational metrics like productivity, quality, and delivery/latency SLA. Your performance will be measured on compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals, and ability to innovate and drive process improvements.
- Identify training requirements and streamline work procedures to reduce ambiguity
- Continuously adapt to and learn new features of various tools and systems
- Provide on-the-ground support to Data Analysts on clarifying their queries during execution
- Aware of operational metrics like productivity, quality, and delivery/latency SLA
Requirements:
- Graduate in any field of study (Quantitative fields such as engineering preferred)
- Relevant experience in Software testing (2-3 years)
- Good at problem solving, data analysis, and troubleshooting issues related to content quality
- Good interpersonal skills to manage ongoing relationships with software teams and inter-operations teams
Preferred Qualifications:
- Good written and verbal communication skills in English
- Self-starter, good team player
- Strong attention to detail and deep dive to identify root causes of issues
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