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Senior Relationship Development Professional
2 weeks ago
Job Title: Client Services Manager
We are seeking a seasoned professional to manage existing client relationships, ensure client satisfaction, and acquire new clients to fuel business growth.
- Serve as the primary point of contact for assigned clients, ensuring smooth communication and delivery of projects.
- Understand client requirements and translate them into actionable briefs for the internal team.
- Build long-term relationships by consistently delivering high-quality experiences.
- Manage client expectations, resolve issues proactively, and ensure repeat business.
- Identify, prospect, and acquire new corporate clients across industries.
- Pitch services and capabilities to decision-makers (CXOs, CMOs, HR heads, Procurement teams).
- Achieve sales and revenue targets by creating tailored proposals and presentations.
- Maintain a healthy pipeline of potential clients and track leads through closure.
- Collaborate with creative, production, and operations teams to ensure timely execution of events.
- Manage timelines and vendor coordination for seamless project delivery.
- Provide on-ground support during key client events.
- Stay updated on industry trends, competitor activities, and new business opportunities.
- Provide insights and ideas to strengthen positioning in the market.
Required Skills and Qualifications:
- Strong relationship management and interpersonal skills.
- Excellent communication, negotiation, and presentation abilities.
- Proven track record of sales/business development in corporate events or experiential marketing.
- Ability to manage multiple projects, deadlines, and client expectations simultaneously.
- Creative problem-solving approach and strong attention to detail.
- Proficiency in MS Office (PowerPoint, Excel, Word); CRM knowledge is a plus.
Qualifications:
- Graduate/Postgraduate in Marketing, Business, or Mass Communication (preferred).
- 4+ years of experience in client servicing and business development within event management, advertising, or experiential marketing industry.