Product Support Specialist

2 days ago

Mangalore, Karnataka, India beBeePricing Full time US$ 35,154 - US$ 63,158
Job Title: Product Support Associate

We are looking for a proactive and detail-oriented individual to support our e-commerce operations. This is a full-time, remote role focused on creating and managing online postings, handling customer communication, and conducting research to support product accuracy. You'll work closely with our sales team and play a key role in driving product visibility and customer satisfaction.

Key Responsibilities:
• Create and manage product postings on platforms such as Facebook Marketplace, Craigslist, and other relevant channels.
• Regularly track sold items and remove or update postings accordingly.
• Maintain communication with the sales team to ensure accurate and up-to-date postings.
• Enhance existing postings by adding more complete information and optimizing for customer engagement.

Customer Responses:
• Respond to inquiries via OfferUp, Facebook, internal emails, phone calls, and voicemails.
• Aim to respond within 24 hours to ensure timely and effective customer support.
• Clarify questions and provide product-related details to facilitate smooth transactions.

Pricing & Item Research:
• Conduct detailed research on received inventory items to determine brand, specifications, descriptions, and pricing benchmarks.
• Recommend competitive pricing based on analysis.
• Assist in preparing data for a seamless transition from item intake to Shopify uploads and final advertising postings.

Requirements:
• Minimum 1 year of experience in online postings, customer service, or e-commerce operations.
• Strong English communication skills—both written and verbal.
• Highly organized, self-motivated, and capable of working independently during designated hours.
• Experience with online marketplaces and customer support platforms is an advantage.

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