Highly Skilled IT Solutions Specialist

15 hours ago

Ahmedabad, Gujarat, India beBeeSolutionsEngineer Full time ₹ 6,00,000 - ₹ 12,00,000
Job Description

We are seeking a highly skilled Solutions Engineer to join our team. As a Solutions Engineer, you will be responsible for providing technical support and troubleshooting services to our clients.

Key Responsibilities
  • Ticket Management & Client Support:
    • Respond to and resolve client tickets in a timely and efficient manner.
    • Accurately document incidents and resolutions in the ticketing system.
    • Elevate unresolved or complex issues to higher-tier teams with detailed context and logs.
  • User Support & Lifecycle Management:
    • Assist with onboarding and offboarding processes for new users.
    • Provide basic support for Microsoft 365 and Google Workspace environments, including user account management and password reset.
  • Microsoft Azure & Entra ID Support:
    • Perform basic Azure tasks such as managing virtual machines and monitoring storage accounts.
    • Support Azure Virtual Desktop (AVD) sessions and assist with user access and permissions in Microsoft Entra ID.
  • Microsoft 365 Support:
    • Manage users and groups, provision shared mailbox and distribution list, and set up mail flow rules.
  • Windows OS & Desktop Support:
    • Troubleshoot Windows login issues, profile corruption, and performance problems.
    • Install and update patches, manage local user accounts, and map network drives.
  • Network & Connectivity Troubleshooting:
    • Perform basic LAN/Wi-Fi troubleshooting, including IP configuration and DNS resolution.
    • Monitor network alerts and escalate critical issues to higher-tier teams.
  • Infrastructure & System Monitoring:
    • Monitor infrastructure health and escalate critical alerts.
    • Perform routine maintenance and basic troubleshooting for printers, email, and VoIP systems.
  • Security & Awareness Support:
    • Support email security configurations and spam filtering using Proofpoint.
    • Assist in phishing simulations and security awareness training using KnowBe4.
Required Skills & Qualifications
  • Experience with IT service management tools, such as ConnectWise RMM.
  • Familiarity with Microsoft Azure and Entra ID.
  • Basic knowledge of Microsoft 365 and Google Workspace environments.
  • Strong troubleshooting and analytical skills.
  • Excellent communication and customer service skills.
Benefits

This role offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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