Senior IT Solutions Developer

7 days ago

Goa, India beBeeServicenow Full time ₹ 40,00,000 - ₹ 45,00,000

Welcome to our team, where innovation and technology converge to redefine the landscape of IT services.

We thrive on pushing boundaries and embracing challenges in a dynamic environment that's more than a workplace – it's a community of forward-thinkers dedicated to shaping the future.

Job Summary

We are seeking an experienced Senior ServiceNow Developer/Admin to build and support solutions for our clients and internal service teams.

Key Responsibilities:

  • Design & Build: Configure and script across ITSM modules (Interactions/Agent Workspace, Incidents, Problems, Outages, Service Catalog) using tables, forms, business rules, client scripts, includes, UI policies/actions, and notifications.
  • Automate: Use Flow Designer/IntegrationHub to orchestrate approvals, SLAs, and system automations; modernize legacy workflows where appropriate.
  • Integrate: Deliver secure, reliable integrations with clear mapping, retries, and observability using REST/SOAP, webhooks, and MID Server when needed.
  • Email & Routing: Optimize inbound email actions and notification strategies to support legal client workflows.
  • Change Discipline: Package/promote with update sets/app repo, follow change windows, peer reviews, and rollback plans; use ATF where applicable.

Requirements & Docs

Run/participate in discovery sessions and workshops; translate requirements into designs, acceptance criteria, and runbooks.

Platform Stewardship

Contribute to platform standards, reusable patterns, and knowledge articles; mentor other developers/admins.

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