
CMDB and Hardware Asset Lifecycle Manager
16 hours ago
Manage the lifecycle and configuration of hardware assets across global operations. Ensure data accuracy, compliance, and performance improvement by driving end-to-end delivery, process optimization, and CMDB governance.
About the Role:This role involves working closely with internal and external stakeholders to ensure seamless integration of asset management practices.
Key Responsibilities:- Configure robust identification and reconciliation rules for reliable CMDB data integrity.
- Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
- Define and maintain standard configuration items, CI relationships, and classification schemas in line with business needs.
- Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB.
- Create and enhance application maps using ServiceNow Service Mapping (good to have).
- Customize ServiceNow environments including scripting, automation, and module configuration.
- Design and manage reports and dashboards to support decision-making and transparency.
- Identify and implement opportunities for continuous service improvement.
- Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities.
- At least 3 years of experience in this field.
- Strong expertise in ServiceNow HAM and CMDB modules.
- Proven ability to drive operational excellence in IT asset and configuration management.
- Deep understanding of CMDB architecture, CI types, and dependency mapping.
- Experience handling large-scale data integration and reconciliation tasks.
- Excellent documentation and process design skills.
- Strong communication and stakeholder management abilities across global teams.
- Experience with Service Mapping and MID Server configuration.
- Ability to write custom scripts within ServiceNow for automation and customization.
- Background in ITIL practices and IT Service Management frameworks.
- Certification - ServiceNow CIS, Certified Asset Management Professional
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