Expert in Startup Success

6 days ago

Gurgaon, Haryana, India beBeeBusinessGrowth Full time ₹ 20,00,000 - ₹ 25,00,000

Job Title: Business Growth Manager

Job Description:

As a Business Growth Manager, you will play a critical role in driving the success of our startup clients. Your primary responsibility will be to onboard and activate new startups, ensuring seamless integration into our digital platforms.

Key Responsibilities:

  • Manage end-to-end onboarding process for startups, guaranteeing timely activation.
  • Drive adoption of digital platforms (Web/App) and debit card activation to enhance client experience.

Customer Engagement and Service Excellence:

  • Address and resolve service requests (e.g., signature updates, authorized signatory changes) and complaints within stipulated time frames.
  • Proactively gather feedback to drive NPS improvement and boost client satisfaction.

360-Degree Solution:

  • Develop a thorough understanding of startup business models and provide tailored solutions across loans, credit cards, salary accounts, and other banking products.

Analytical and Process Improvement:

  • Utilize data insights to monitor service quality and identify areas for process optimization.

Required Skills and Qualifications:

To excel in this role, you will require:

  • Graduate/Post-Graduate degree from a reputable institution with a preference for business or finance backgrounds.
  • 4-5 years of experience in customer service roles (preferably banking), ideally with exposure to the startup ecosystem.
  • Strong understanding of banking products and processes.
  • Ability to build impactful alliances within the startup community.
  • Excellent communication, problem-solving, and client relationship management skills.
  • Proficiency in MS Office (Excel) for presentations and reporting.
  • Energetic, detail-oriented, and committed to delivering exceptional service.

Benefits:

As a valued member of our team, you can expect:

A dynamic work environment that fosters growth and innovation.

Ongoing training and development opportunities to enhance your skills and expertise.

A competitive compensation package that reflects your value to the organization.

Others:

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