
Customer Support Professional
1 week ago
About us, a pioneering company in the health and wellness space.
We are an early stage startup with a passion for scaling innovative solutions. As a Customer Service Specialist, you will play a critical role in delivering exceptional customer experiences.
Key Responsibilities:
• Manage customer interactions through chat, phone calls, and email communication.
• Maintain expertise in products, policies, and processes to effectively address customer inquiries and resolve concerns.
• Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
• Order Management: Assist customers with placing, tracking, modifying, or canceling orders, and ensuring timely delivery.
• Gather customer feedback and report common issues to improve the customer experience and product offerings.
• Collaborate with other departments, including logistics, marketing, and product development, to ensure a seamless customer journey.
• Document customer interactions, feedback, and resolutions in our CRM system. Provide regular reports to management on common customer issues and trends.
We take pride in fostering a positive work environment that encourages growth and collaboration. If you have excellent communication skills, enjoy working in a dynamic team, and are passionate about delivering outstanding customer experiences, we'd love to hear from you
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