Reservations Expert

21 hours ago

Ahmedabad, Gujarat, India beBeeReservation Full time ₹ 60,00,000 - ₹ 85,00,000

Reservation Coordinator

We are seeking a Reservation Coordinator to join our team. The ideal candidate will be responsible for assisting customers with bookings, managing reservations, providing information on availability and pricing, and supporting smooth operational coordination.

About the Role

The Reservation Coordinator will play a key role in delivering exceptional customer service by ensuring timely and accurate booking confirmations. This involves handling calls, messages, and inquiries from potential guests or partners, as well as managing and updating reservation records.

Key Responsibilities

  • Assist customers with bookings by sharing property details, availability, and pricing
  • Handle calls, messages, and inquiries from potential guests or partners
  • Manage and update reservation records, ensuring accuracy and timeliness
  • Coordinate with internal teams for booking confirmations
  • Provide follow-up and support on customer queries and resolve concerns proactively
  • Maintain daily records of reservations, changes, cancellations, and feedback
  • Upsell relevant options based on availability and customer needs
  • Support reservation reporting and contribute to enhancing booking efficiency

Qualifications

  • Bachelor's degree in Hospitality, Business Administration, or a related field
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry
  • Excellent negotiation and communication skills
  • Strong customer service orientation with a focus on delivering exceptional experiences
  • Ability to analyze market trends and adapt pricing strategies accordingly
  • Proficient in using reservation management software and tools

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