Lead Operations Manager
3 days ago
We are seeking an experienced Lead Operations Manager to lead our Service Delivery team in India. This role is a unique opportunity to drive business growth, improve client experience, and develop high-potential employees.
About UsReSource Pro is a global leader in insurance operations excellence, providing dedicated support to over 400+ insurance organizations. With a strong market presence and a commitment to innovation, we help clients execute their most complex business objectives with solutions designed to boost performance, productivity, and profitability.
Job Description- Manage Client Relationships: Oversee daily operations of each client team to ensure client satisfaction, manage email, phone or in-person interactions with clients, and maintain/ enhance client relationships.
- Establish Delivery Processes: Streamline delivery processes to ensure consistent service delivery and brand promises across all clients.
- Develop and Retain Talent: Identify, develop, and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation.
- Proactively seek opportunities to improve client experience and drive business growth.
- Support US-based business development functions in acquiring new clients and developing existing ones.
- Ensure all department activities comply with information security policies.
- Minimum 15 years of experience, 7 years of management experience.
- Effective communication, leadership, and problem-solving skills.
- Customer-centric approach with a focus on delivering exceptional client experiences.
Competitive estimated salary: ₹
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