Lead Operations Manager

3 days ago


Bengaluru, Karnataka, India ReSource Pro Full time
Job Overview

We are seeking an experienced Lead Operations Manager to lead our Service Delivery team in India. This role is a unique opportunity to drive business growth, improve client experience, and develop high-potential employees.

About Us

ReSource Pro is a global leader in insurance operations excellence, providing dedicated support to over 400+ insurance organizations. With a strong market presence and a commitment to innovation, we help clients execute their most complex business objectives with solutions designed to boost performance, productivity, and profitability.

Job Description
  • Manage Client Relationships: Oversee daily operations of each client team to ensure client satisfaction, manage email, phone or in-person interactions with clients, and maintain/ enhance client relationships.
  • Establish Delivery Processes: Streamline delivery processes to ensure consistent service delivery and brand promises across all clients.
  • Develop and Retain Talent: Identify, develop, and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation.
Key Responsibilities:
  1. Proactively seek opportunities to improve client experience and drive business growth.
  2. Support US-based business development functions in acquiring new clients and developing existing ones.
  3. Ensure all department activities comply with information security policies.
Requirements:
  • Minimum 15 years of experience, 7 years of management experience.
  • Effective communication, leadership, and problem-solving skills.
  • Customer-centric approach with a focus on delivering exceptional client experiences.
What We Offer:

Competitive estimated salary: ₹



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