Highly Skilled Network Operations Specialist

6 days ago

Thāne, Maharashtra, India beBeeAnalyst Full time ₹ 20,00,000 - ₹ 25,00,000

About Inspire Brands:

We are a leading innovator in the restaurant industry, leveraging digital transformation and operational efficiencies.

Our technology hub, located in Hyderabad, is driving innovation and product development for our organization and portfolio of distinct brands.

We are seeking a highly skilled Network Operations Center Support Analyst to join our team.

Key Responsibilities:

  • Develop and monitor various monitoring dashboards to detect problems related to application, infrastructure, and potential security incidents.
  • Provide primary operational support for multiple large, distributed software applications.
  • Employ deep troubleshooting skills to improve availability, performance, and security to ensure services are designed with 24/7 availability and operational readiness and rigor.
  • Create dashboards and alerts for Monitoring the platform, define key metrics and service level indicators and ensure relevant metric data is collected to create actionable alerts for the responsible Teams.
  • Automate toil by building software and automation for seamless application deployment and third-party tool integration.
  • Analyze major incidents and work towards a permanent fix in collaboration with other teams.
  • Establish and publish regular KPI's / metrics useful for measuring performance, SLA, stability, and customer satisfaction.
  • Lead the efforts of Hypercare events internally from NOC Team.
  • Responsible for Incident logging, accurately tracks and documents all incidents.
  • Provide recommendations and feedback in the process review sessions.

Requirements:

  • A bachelor’s degree in computer science or a related field.
  • A minimum of 5 years of experience as a production support role supporting large scale SAAS Production B2C or B2B Cloud Platforms.

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