Highly Experienced Network Infrastructure Specialist
3 days ago
We seek a highly skilled and experienced Senior Network Architect to provide 24x7 support to our clients' network infrastructure.
- Diagnose and resolve complex network issues, managing network devices and maintaining a clean and efficient network environment.
- Provide L3 network support for troubleshooting issues related to routing, switching, and firewall configurations across multiple client environments.
- Deploy and manage firewalls (Fortinet, Palo Alto, WatchGuard) to ensure secure network communication and compliance.
The ideal candidate will have extensive experience in network troubleshooting, firewall deployment, and infrastructure monitoring while supporting a diverse set of clients in a fast-paced operational environment.
Key Responsibilities:
Network Troubleshooting & Support- Remotely access devices at various client locations to perform diagnostics, troubleshooting, and resolution of network-related issues.
- Collaborate with NOC, SOC, and Help Desk teams to resolve escalated tickets within SLAs while ensuring proper documentation and ticket updates.
- Monitor network traffic, identify bottlenecks, and proactively resolve network issues.
- Create, update, and maintain firewall rules and configurations to accommodate evolving network requirements.
- Troubleshoot and resolve firewall-related issues, ensuring proper network segmentation and security policies are in place.
- Maintain clear, concise documentation for network configurations, changes, troubleshooting steps, and solutions.
- Implement regular network audits to ensure the infrastructure remains organized, secure, and well-maintained.
- Configure and manage SD-WAN solutions and associated controllers for cloud-managed network devices.
- Assist in the setup, deployment, and troubleshooting of SD-WAN networks across multiple client sites.
- Interact with clients and stakeholders to ensure timely resolution of network-related issues, ensuring customer satisfaction.
- Provide guidance and mentorship to junior support engineers and NOC team members.
The ideal candidate will possess 9+ years of experience in network support, with L3-level expertise in troubleshooting complex network issues in a 24x7 NOC, SOC, and Help Desk environment.
Required Skills and Qualifications:
- Extensive experience with networking technologies including routing, switching, and firewall management (Fortinet, Palo Alto, WatchGuard).
- Hands-on experience with Juniper, HP Aruba, Cisco Meraki, Palo Alto, Fortinet, and WatchGuard firewalls and devices.
- Strong knowledge of SD-WAN technologies and the configuration of cloud-managed network devices.
- Experience working with Azure and AWS network configurations is a plus.
- Proficient in network monitoring tools and diagnostic utilities.
Preferred Certifications:
- Cisco CCNP, Fortinet NSE, Palo Alto Networks PCNSE, AWS Certified Solutions Architect, or similar certifications.
- SD-WAN certifications (e.g., Meraki SD-WAN, Fortinet SD-WAN).
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