Remote Desktop Support Specialist
4 days ago
About the Role:
We are seeking a highly skilled Remote Desktop Support Engineer to join our team. The successful candidate will provide technical support for desktops, laptops, and peripherals, ensuring minimal downtime and seamless user experience.
Key Responsibilities:- Troubleshooting and Support
- Provide round-the-clock technical support for desktops, laptops, and peripherals.
- Monitor and respond to incidents via a ticketing system within SLA timelines.
- Perform remote troubleshooting and escalate unresolved issues.
- Support users across different time zones.
- Collaborate with global IT teams for coordinated support.
- Maintain logs of shift activities and handover reports for continuity.
- Troubleshoot hardware and software issues both onsite and remotely.
- Install, configure, and upgrade operating systems and applications.
- Ensure timely updates and patches for systems and applications.
- Train users on basic IT procedures and best practices.
- Assist in setting up new systems and user accounts.
- Maintain inventory of IT assets and ensure compliance with company policies.
Requirements:
The ideal candidate should possess at least 3 years of experience in Desktop Support or a related field. Strong communication and problem-solving skills are essential for this role.
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