
Desktop System Administrator
16 hours ago
Join a dynamic team of technical experts and take on the challenge of providing top-notch desktop support.
Job Overview:- Technical Support Specialist
- Poseidon is seeking a highly skilled Technical Support Specialist to provide first-level technical assistance to our team. The ideal candidate will have a strong understanding of hardware, software, and network issues.
- Key Responsibilities:
- Hardware Support
- Install, configure, and maintain desktop systems and peripherals, ensuring seamless operation.
- Software Support
- Troubleshoot and resolve technical problems promptly, minimizing downtime.
- Documentation
- Document incidents, solutions, and maintain accurate records, facilitating knowledge sharing.
- User Support
- Assist in the setup and configuration of new equipment, ensuring timely resolution of user queries and issues.
- Communicate effectively with end-users to understand their needs, fostering a positive experience.
- Troubleshooting
- Troubleshoot desktop and laptop hardware, identifying and resolving complex issues.
- Remote Support Tools
- Proficiency in remote desktop support tools, enabling efficient and effective support delivery.
- Hardware Support
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