Ambassador of Customer Satisfaction

21 hours ago

Thāne, Maharashtra, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

Female Customer Support Role

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We are seeking an experienced and empathetic professional to fill this position.

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Main Responsibilities:

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  • Manage customer interactions with professionalism, empathy, and effective communication via various channels.">
  • Take ownership of customer queries from initiation to resolution, ensuring proper follow-ups and documentation.">
  • Maintain accurate records of customer interactions, feedback, and issues for future reference.">
  • Collaborate with internal teams to deliver timely and efficient solutions.">
  • Identify customer needs and provide relevant guidance and support.">
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Necessary Skills and Qualifications:

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  • Fluent English language skills, both spoken and written.">
  • Strong communication and interpersonal skills for effective collaboration and relationship-building.">
  • Prior experience in customer support or call handling is preferred but not required.">
  • Proactive, empathetic, and capable of handling customers with professionalism and courtesy.">
  • Ability to multitask, adapt to changing situations, and remain calm under pressure.">
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About the Position:

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  • Work closely with cross-functional teams to resolve customer issues efficiently and effectively.">
  • Develop and implement process improvements to enhance customer satisfaction and experience.">
  • Stay up-to-date with industry trends and developments to provide expert advice and recommendations.">
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