Chief Transformation Officer

4 days ago

Bharatpur, Rajasthan, India beBeeBusiness Full time ₹ 42,00,000 - ₹ 52,00,000

Transformation Leadership Role

Job Description

Overview:

The Business Insights Manager will lead enterprise-wide transformation programs with a focus on cost reduction, process efficiency, and quality improvement across global BPO operations.

Key Responsibilities:

  • Align transformation initiatives with strategic business goals, driving measurable outcomes in areas such as productivity, billable utilization, SLA adherence, and key customer experience metrics (CSAT, FCR, etc.).
  • Lead the organizational shift towards greater digital maturity, focusing on areas like citizen development, AI literacy, and digital transformation.
  • Collaborate with internal teams to develop AI/ML solutions, proof-of-concepts (POCs), and production-ready deployments.
  • Partner with business leaders, operations heads, and IT stakeholders to successfully execute transformation initiatives that deliver tangible ROI.
Required Skills & Qualifications

Education & Experience:

  • Bachelor's degree in engineering, Computer Science, or a related field (Master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle, from development to deployment and AI governance.

Technical Skills & Expertise:

  • Proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms.
  • Strong command of automation technologies, particularly RPA tools like UiPath, Blue Prism, or Power Automate.
Benefits

This role offers an exciting opportunity to drive cost-efficiency, process optimization, and innovation across global BPO operations, while leading cross-functional teams to deliver impactful, AI-powered solutions.

Others

Ensure alignment with strategic business goals, driving measurable outcomes and operational efficiency.

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