
Senior Client Relationship Specialist
5 days ago
Job Title
We are seeking a highly skilled and experienced Account Manager to lead our key accounts, ensuring timely and cost-effective delivery of AI/ML and Data Analytics projects. This individual will serve as the primary point of contact for key clients, maintaining regular communication and fostering long-term relationships.
Key Responsibilities:
- Client Engagement:
Develop and execute account management strategies to drive client satisfaction and retention. - Build and maintain strong relationships with key clients, identifying opportunities to cross-sell and up-sell products and services.
- Present new products, services, and solutions to clients, reselling or adding value to existing implementations.
- Facilitate client demos to showcase relevant features, upgrades, and solutions for cross-selling and upselling opportunities.
- Work closely with technical teams (engineering, data science, product management) to define project scope, milestones, and deliverables.
- Manage project schedules, allocate resources effectively, and monitor project progress to ensure successful project delivery.
- Develop comprehensive project plans, manage change requests, and customizations outside the original project scope.
- Collaborate with business analysts to create actionable insights and reports for clients.
Required Skills:
- Strong experience in Key Account Management, AMC Sales, and upselling/cross-selling.
- Excellent client relationship management and communication skills.
- Project management expertise, particularly in AI/ML, data analytics, or related fields.
- Ability to collaborate with technical teams and translate client needs into project deliverables.
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