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Operations Leader

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Kerala, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Title: Operations Manager

This is a key leadership role responsible for managing daily operations, ensuring timely and accurate order processing and delivery.

The Operations Manager will lead a team of Store Managers, each responsible for two or more dark stores, and monitor store-level performance to deliver operational excellence.

  • Lead and supervise the daily operations of all dark stores across the city.
  • Drive strict adherence to inventory accuracy, stock hygiene, and dispatch standards across all locations.

Key Responsibilities Include:

Team Management and Development

  • Lead a team of Store Managers and monitor their performance.
  • Coach Store Managers to deliver operational excellence and drive employee engagement.
  • Develop staff training, performance management, and team morale across the city cluster.

Planning and Execution

  • Own manpower and resource planning across all stores under the city cluster.
  • Align manpower deployment with demand forecasts and seasonal spikes.
  • Coordinate with central supply chain and sourcing teams to ensure optimal inventory levels and replenishment.

City-Level Governance and Reporting

  • Establish city-level reporting and dashboards to monitor daily operational metrics.
  • Conduct regular review meetings with senior leaders to communicate progress and key action plans.
  • Build a structured audit and compliance review cadence for all city stores.

Stakeholder Management

  • Collaborate with central teams to ensure alignment and resolution of city-level challenges.
  • Act as the nodal point for internal escalations and local issue resolution.
  • Liaise with HR and Admin teams for hiring, onboarding, infrastructure, and staff grievance handling.

Expansion and Special Projects

  • Work closely with the Projects and Procurement teams for new dark store launches and expansion ramp-ups.
  • Drive special initiatives like WMS rollout, layout optimization, packaging reduction, or automation pilots at the city level.

Required Skills and Qualifications:

Education: Bachelor's or Master's degree in Engineering, Business Administration, Supply Chain, or related field.

Experience: Minimum 4-6 years of experience in e-commerce, retail operations, or FMCG, with at least 2 years of experience in a city/regional leadership role.

Skills:

  • Strong team and stakeholder management skills.
  • Analytical mindset with a hands-on approach to metrics, dashboards, and performance improvement.
  • Ability to handle multi-site operations with agility and ownership.
  • Good understanding of WMS, manpower planning, and safety practices.

Benefits:

We offer a competitive compensation package with performance-linked rewards, opportunities to drive high-impact operations in a growing e-commerce segment, and exposure to multi-functional problem-solving and network scale-up.

How to Apply: