Gainsight Platform Specialist

7 days ago

Hyderabad, Telangana, India beBeeAdministrate Full time US$ 90,000 - US$ 1,20,000
Job Title:

Gainsight Administrator

", "h2>Job Description:

The primary function of this role is to configure, deploy, and manage the Gainsight platform. This includes setting up reports, dashboards, and workflows, as well as collaborating with cross-functional teams to gather business requirements and configure Gainsight and Salesforce CRM accordingly.

This individual will work closely with internal stakeholders to identify key metrics, data sources, and the frequency and granularity of data feeds. They will also develop new business processes in partnership with Customer Success leadership and cross-functional teams.

", "h3>Key Responsibilities:
  • Configure and deploy the Gainsight platform, including system configuration, reports, dashboards, end-to-end workflows, and systems integrations.
  • Collaborate with cross-functional end-users to gather business requirements that impact Gainsight and the Salesforce CRM, and configure the system to meet those needs.
  • Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds.
  • Develop new business processes in partnership with Customer Success leadership and cross-functional teams.
", "h2>Required Skills and Qualifications:

Strong business and technical knowledge of Salesforce, Gainsight or other Enterprise Applications.

Proven ability to work cross-functionally to understand business requirements and translate them to effective use of applications.

Clear communication with excellent written, verbal, and listening skills.

Customer-focused approach.

Exceptional analytical and problem-solving skills with the ability to juggle multiple projects at one time.

Self-starter who takes the initiative to bring solutions to complex problems.

", "h2>Benefits:

We offer a comprehensive benefit package, including flexible and supportive benefits for work-life balance, flexible vacation, two company-wide Mental Health Days Off, work from another location for up to a total of 8 weeks in a year, Headspace app subscription, retirement savings, tuition reimbursement, and employee incentive programs.

", "h2>Others:

At Thomson Reuters, we strive to create a workplace that is inclusive and supports the unique experiences of our employees.

",

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