Residential Services Manager

3 days ago

Kottayam, Kerala, India beBeeHostel Full time US$ 9,00,000 - US$ 12,00,000

Job Overview:

We are seeking an exceptional Hostel Operations Manager to lead our hostel operations team, manage key external vendors, and act as the central point of contact for all student and parent-related concerns around accommodation.

This is a strategic role that requires a strong leader who can drive outcomes through their team, set standards, and ensure seamless collaboration between departments.

The ideal candidate will have 4–8 years of experience in a leadership or supervisory role in hospitality, luxury housing, student co-living, or client experience. They should possess exceptional communication and interpersonal skills, be able to handle both student concerns and high-touch parent interactions with confidence and empathy.

The successful candidate will also have demonstrated ability in leading teams, managing vendors, and getting things done through others. Strong conflict resolution, prioritization, and people management skills are essential for this role.

A Female candidate is strongly encouraged to apply as we strive to build a balanced and empathetic leadership team.

Key Responsibilities:

  • Own and drive the overall hostel operations strategy, from move-ins to daily services to escalations.
  • Lead a team of hostel managers, support staff, and vendor coordinators to ensure smooth, student-friendly operations.
  • Work closely with the Programme Director and Parent Affairs Team to align hostel policies with institutional goals.
  • Act as the primary escalation point for student and parent concerns related to residential life.
  • Maintain proactive, transparent communication with parents especially in sensitive or emergency situations.
  • Build confidence and trust across all stakeholder groups through consistent delivery and empathetic engagement.
  • Oversee all third-party vendors and partners involved in housekeeping, security, food, and maintenance.
  • Review and approve SOPs, incident reports, safety checks, and compliance protocols.
  • Champion a positive residential culture — inclusive, respectful, and aligned with student well-being.
  • Design initiatives to gather feedback, address grievances efficiently, and continuously improve the residential experience.
  • Collaborate with student councils or committees where needed to foster a collaborative campus environment.
  • Present regular reports on hostel performance, grievances, service levels, and student satisfaction.
  • Track KPIs and use data-driven insights to improve processes and policies.
  • Maintain proper documentation and ensure regulatory compliance related to hostel facilities.

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