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Senior Customer Success Manager

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Job Description

This role involves developing and maintaining profitable relationships with key customers.

Main Responsibilities:
  • Becoming a focal point for building profitable customer relationships.
  • Ensuring smooth customer interactions within the sales team's scope.
  • Monitoring orders and facilitating payment recovery in a timely manner.
  • Effectively resolving customer complaints to maintain a positive reputation.
  • Keeping customers informed about latest products to increase sales and revenue.
  • Understanding individual customer needs and addressing them accordingly.