E-commerce Process Improvement Specialist
5 days ago
About the Job
We are seeking a highly skilled Senior Program Manager to join our team at Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. In this role, you will work closely with various teams to identify areas for improvement in our e-commerce processes and develop effective solutions to enhance customer experience.
Responsibilities
The ideal candidate will have 5+ years of program or project management experience, with a proven track record of using data and metrics to drive improvements. You will be responsible for owning program strategy, end-to-end delivery, and communicating results to senior leadership. Additionally, you will have experience implementing repeatable processes and driving automation or standardization, as well as working cross-functionally with tech and non-tech teams. We are looking for someone who is passionate about process and systemic improvement initiatives in the Payments Fraud space and can commit to challenging assumptions and getting to the root of problems.
Required Skills and Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Experience implementing repeatable processes and driving automation or standardization
- Experience working cross-functionally with tech and non-tech teams
- 5+ years of defining and executing against program timeline & requirements experience
Benefits
As a valued member of our team, you will receive a competitive salary of $140,000 - $170,000 per year, depending on your level of experience and qualifications. Our company culture empowers employees to deliver exceptional results for our customers, and we offer a comprehensive benefits package that includes health insurance, retirement savings, and paid time off. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.
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