Senior Travel Advisor

2 weeks ago

Thrissur, Kerala, India beBeeTravel Full time ₹ 5,73,000
Travel Expert

We are seeking an experienced travel professional to act as a liaison between our company and its current and potential customers.

The successful candidate will be able to accept ownership for effectively catering to the travel requirements of clients with a view to improve their travel experience.

The focus is to enhance satisfaction and acquire a dedicated clientele through extended customer service.

Key Responsibilities:

  • Manage bookings, including domestic, international flights, and rail.
  • Provide information on products/services such as Visa, forex, Health Regulations/Insurance.
  • Handle refund and cancellation of domestic/international air tickets.
  • Coordinate the issuance of tickets with proper deal codes/use of bonus miles and other rewards.
  • Follow communication scripts when handling different topics.
  • Co-ordinate with client/implant/servicing team.
  • Assistance in follow up with invoicing and recoveries.
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by going the extra mile.

Required Skills and Qualifications:

  • Effective communication skills along with active listening.
  • Excellent knowledge of computer reservations systems, GDS systems, and e-traveling.
  • Ability to interact, communicate, and negotiate effectively.
  • Ability to multi-task, set priorities, and manage time effectively.
  • Sound knowledge of domestic and international travel trends.
  • Passionate interest in geography, strong domestic and international travel knowledge.
  • Ability to assimilate information and pay close attention to accuracy and detail.

Education:

  • Graduate with Diploma in Travel & Tourism preferred.

Experience:

  • Total 3-5 years of relevant experience with a travel management company.

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