Walk-in Opportunity For Phone Support Specialists

2 weeks ago

Gandhinagar, Gujarat, India beBeeCustomerService Full time ₹ 36,00,000 - ₹ 48,00,000
Customer Service Representative

Job Summary:

This position is responsible for delivering exceptional customer service and collections via phone calls.

The successful candidate will have experience in RCM/DME, strong verbal and written communication skills, and the ability to resolve customer queries efficiently.

Key Responsibilities:

  • Assess and resolve inquiries, requests, and complaints over the telephone, ensuring customer satisfaction.
  • Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.

Requirements:

  • Degree from any recognized institution
  • 12 - 24 months of international voice process experience preferably in patient handling, provider/dme AR calling

Essential Skills:

  • Strong verbal and written communication skills
  • Neutral accent and good adaptation to US culture
  • Ability to resolve customer queries efficiently
  • Focus on delivering a positive customer experience
  • Professional, courteous, friendly, and empathetic attitude
  • Active listening skills
  • Data entry & typing skills
  • Multitasking
  • Fast-paced, innovative environment
  • Team player
  • Improvement ideas contributor

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