E-Commerce Support Specialist

7 days ago


Vadodara, Gujarat, India beBeeService Full time ₹ 6,00,000 - ₹ 8,00,000
Customer Service Representative Job Summary:

We are seeking a detail-oriented Customer Service Associate to support our e-commerce operations in a remote work environment.

This role is focused on managing online listings, handling customer communication, and conducting research to ensure product accuracy.

You will work closely with our sales team to drive product visibility and customer satisfaction.

Main Responsibilities:
  • Create and manage product listings on various platforms.
  • Regularly track sold items and update listings accordingly.
  • Maintain communication with the sales team for accurate postings.
  • Enhance existing listings by adding more information and optimizing for customer engagement.
  • Respond to customer inquiries via email, phone calls, and voicemails.
  • Aim to respond within 24 hours for timely and effective customer support.
  • Clarify questions and provide product-related details to facilitate smooth transactions.
  • Conduct thorough research on received inventory items to determine specifications, descriptions, and pricing benchmarks.
  • Recommend competitive pricing based on analysis.
  • Assist in preparing data for a seamless transition from item intake to advertising postings.
Requirements:
  • Minimum 1 year of experience in customer service or e-commerce operations.
  • Strong English communication skills.
  • Highly organized, self-motivated, and capable of working independently.
  • Experience with online marketplaces is an advantage.

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