Sales Order Lifecycle Manager

1 day ago

Kozhikode, Kerala, India beBeeProject Full time ₹ 90,00,000 - ₹ 1,20,00,000

We are seeking a proactive and detail-oriented individual to manage the full sales order lifecycle.

The role involves coordination, documentation, communication, and customer support across various departments.

  • Must-Have: Excellent written and verbal communication skills
  • Must-Have: Strong letter drafting skills
  • Must-Have: Ability to speak in Hindi (spoken communication)
Key Responsibilities:

Order Management:

  • Receive and process customer orders in the system.
  • Verify accuracy of pricing, delivery terms, product codes, taxes, and schedules.
  • Coordinate with production, planning, and inventory for timely execution.

Documentation & Technical Submissions:

  • Maintain organized documentation for orders, contracts, and dispatches.
  • Collect and submit technical documents from design/engineering teams.
  • Track submission dates, approvals, and customer responses.

Communication & Letter Drafting:

  • Draft professional letters and emails for customer correspondence, clarifications, time extension requests, contract amendments, and follow-ups.
  • Ensure high standards in written communication—clear, concise, and grammatically correct.
  • Act as a communication link between clients and internal departments.

Customer Coordination & Payment Follow-up:

  • Communicate order status, delays, and delivery schedules to clients.
  • Follow up with customers for receivables and pending payments as per commercial terms.
  • Support the finance team with billing documentation and payment reconciliations.

Dispatch & Delivery Coordination:

  • Coordinate with stores/logistics for on-time dispatch.
  • Ensure accuracy and compliance in dispatch documents.

Reporting:

  • Maintain dashboards for open orders, document status, dispatch timelines, and receivables.
  • Share regular reports with management.

Travel:

  • Willingness to travel for customer meetings, dispatch follow-ups, or project-related coordination.

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