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Technical Support Specialist

2 weeks ago

Jaipur, Rajasthan, India beBeeTroubleshooter Full time ₹ 80,00,000 - ₹ 1,20,00,000

About the Position

We're seeking a highly skilled Technical Support Specialist to join our support team.

This role is ideal for someone passionate about problem-solving, customer experience, and technology. You'll be working closely with customers and internal teams to troubleshoot issues, provide product guidance, and contribute to a seamless customer journey.

Key Responsibilities:

  • Deliver timely and high-quality technical support to customers and partners
  • Troubleshoot complex product issues across mobile SDKs, APIs, and dashboards
  • Collaborate with internal teams (Product, Engineering, Customer Success) to resolve cases and escalate when needed
  • Become an expert in our product suite and the AdTech/mobile marketing ecosystem
  • Help create documentation, FAQs, and knowledge base articles
  • Act as a customer advocate by delivering feedback to product and engineering

Requirements:

  • 3–6 years of experience in product or technical support, preferably in a SaaS, AdTech, or mobile environment
  • Familiarity with REST APIs, HTTP protocols, and debugging tools like browser dev tools/Postman
  • Ability to write basic SQL queries and use scripting/regex for analysis
  • Exposure to mobile SDKs (Android/iOS) and mobile app ecosystems is a plus
  • Strong analytical, troubleshooting, and problem-solving skills
  • Clear and concise communication skills, both written and verbal
  • A collaborative mindset with the ability to work with distributed global teams