Customer Service Professional

1 day ago

Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 28,00,000
Customer Service Representative Job Description

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional customer experiences through professional communication, effective problem-solving, and timely issue resolution.

Key Responsibilities:

  • Handle international outbound calls with professionalism and poise, ensuring seamless communication with customers worldwide.
  • Communicate effectively with customers in English, using active listening skills to understand their needs and concerns.
  • Foster a culture of quality and excellence by adhering to process guidelines and maintaining the highest standards of performance.
  • Efficiently manage time and prioritize tasks to ensure timely completion without compromising on quality or meeting sales targets.
  • Pursue ongoing training and development opportunities to enhance your skills and knowledge, contributing to the growth and success of our organization.
  • Maintain accurate and up-to-date records of interactions and updates, providing valuable insights for future improvements.
  • Collaborate with colleagues and supervisors to resolve complex customer issues, demonstrating teamwork and a commitment to shared goals.
  • Adhere to shift timings and attendance policies, prioritizing flexibility and adaptability in a dynamic work environment.

Benefits:

  • Competitive fixed salary with no sales targets, offering financial stability and security.
  • Sundays off, providing a healthy work-life balance and time for relaxation and rejuvenation.
  • Ongoing training and development programs, tailored to meet the unique needs and interests of our team members.
  • No bond or contractual obligations, ensuring flexibility and peace of mind.
  • Attractive incentives and performance-based salary hikes every 6 months, recognizing and rewarding outstanding contributions.
  • Flexible shift arrangements after 2 months of joining, allowing for greater control over your work schedule.
  • Traveling, attendance, and food allowances provided, supporting your well-being and productivity.
  • All necessary employment documents issued, ensuring compliance with regulations and ease of administration.

Required Skills and Qualifications:

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
  • A high level of emotional intelligence, enabling you to empathize with customers and provide personalized solutions.
  • Strong problem-solving and analytical skills, with the ability to think critically and creatively.
  • Proficiency in Microsoft Office and other relevant software applications, with a willingness to learn new technologies.
  • Flexibility and adaptability, with a positive attitude towards change and continuous improvement.

About Our Organization:

We are a dynamic and forward-thinking organization, committed to delivering exceptional customer experiences and driving business success. If you are a motivated and talented individual who shares our values and passion for excellence, we encourage you to apply for this exciting opportunity.

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