Network Operations Centre Engineer

7 days ago

Anand, Gujarat, India beBeeNOC Full time ₹ 40,00,000 - ₹ 80,00,000

We are seeking an experienced NOC Engineer to join our organization. Our team offers top-notch messaging solutions to enterprises across the world, with a wide array of solutions such as SMS, RCS, WhatsApp Messaging, Viber Messaging, and emails.

Job Overview

This is a full-time, remote role for an NOC Engineer. The NOC Engineer will monitor and maintain network operations, manage and troubleshoot technical issues, ensure network security, and provide technical support to clients.

  • The professional will be engaged in proactive network maintenance, immediate issue resolution, and supporting enterprise-level communication and messaging solutions.
About the Role
  • Location: Remote
  • Experience: 1-3 Years
  • Qualifications: Bachelor in Engineering
Key Responsibilities
  • Provide 24X7X365 NOC Support for VAS related issues
  • Manage day to day operations of SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting
  • New clients interconnect and interconnection testing
  • Ability to prioritize network alarms and incidents to fulfill KPI commitments.
  • Monitoring Disk Space, log files, Dumps/logs purging, application up-time
  • Capacity management and reporting in case of possible breach of capacity
  • Answer customer queries and provide timely & high level of service
  • Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events
  • Head to Head testing/configuration with clients
  • Identify opportunities to improve processes and sponsor introducing system changes to improve efficiency
  • Reporting as per requirement
  • Maintain a good understanding of all NOC processes and implement them appropriately
Technical Requirements
  • Bachelor's degree in computer science, computer engineering, or a similar field
  • Minimum of 1 year experience in VOIP technologies, including familiarity with SIP and RTP protocols.
  • Minimum of 1 year experience in A2P SMS technologies, including familiarity with SMPP and TCP/IP protocols and proficiency in PCAP analysis.
  • Experience in working at a leading A2P operator would be an advantage
  • Experience in deploying, managing, and troubleshooting network infrastructures
  • Excellent troubleshooting skills
  • Ability to work flexible hours
  • Good written and verbal communication skills
  • Advanced project management skills
  • Ability to work well under pressure
  • Team player with strong interpersonal skills
  • Fluency in English

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